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Job Title
Buyer Expertise Specialist
Firm / Group
Velotech, Inc.
Job Description
Velotech, Inc. is a regionally owned enterprise that has operated in Portland since 2002. Velotech is the father or mother firm of BikeTiresDirect, Western Bikeworks, and Trisports.
This place is chargeable for responding to buyer cellphone calls, emails, and for working immediately with clients in our retailer. Buyer Expertise Specialists present product data, recommendation and order help. Certified Buyer Expertise Specialists additionally evaluation orders and worth match requests and help with web site content material, together with product opinions, photographs and descriptions.
ESSENTIAL FUNCTIONS INCLUDE BUT ARE NOT LIMITED TO:
Reply product questions & help with the order course of.
Analyze buyer questions, troubleshoot, and supply clear solutions in an environment friendly {and professional} method.
Develop belief and loyalty with customers and construct worth in our manufacturers.
Navigate a classy order processing system.
Generate efficiency studies and advocate enhancements.
Coordinate with Returns to help clients with returns and exchanges.
Help walk-in clients with product questions and purchases.
Retrieve merchandise from the warehouse to help walk-in clients.
ADDITIONAL RESPONSIBILITIES/DUTIES:
Navigate a classy order processing system.
Work with Advertising to help with customer-facing content material, together with web site upkeep, product pictures and descriptions.
Enhance gross sales by genuinely serving to clients study extra/various product choices.
MINIMUM JOB REQUIREMENTS:
Primary pc abilities.
Robust information of biking.
Earlier customer support expertise is a plus, as is gross sales, service and mechanical expertise within the biking trade.
KNOWLEDGE, SKILLS, & ABILITIES:
Glorious communication and organizational abilities.
Stable information of biking merchandise.
Potential to work in a excessive quantity, fast-paced setting.
Potential to work independently or with others to handle a number of activity with minimal supervision.
BENEFITS:
Paid Time Off – as much as 15 days your first 12 months
Medical/Dental/Imaginative and prescient
Life/LTD
Voluntary Choices together with Life, Accident and Hospital Indemnity
Superior worker reductions
Quarterly ‘Get Exterior’ Days
Apply
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