#help you everytime
FAQs

Ordering & Payment

Q1. Do you accept Credit Card?

Currently, we only accept E-transfer.

Although Cannabis is legal in Canada, certain banks still disapprove of Cannabis/Hemp bank accounts.  As our current bank is actually a credit union they’ve decided not to accept credit card processing at the moment. We have now switched to E-transfer payments just as most other CBD companies have.

Luckily, sending an E-transfer is easy! We’ve set up auto-deposit to make it even easier for you.

Q2. How Do I Send An E-Transfer?

*****PAYMENT INSTRUCTIONS*****

To Pay  Please send us an e-transfer with these EXACT details:

Name: Etransfer North (Not CBDNorth please!)

Email: etransfernorth@gmail.com

Auto Deposit is setup for this email.

If your bank still requires a question and answer, please use “Nation” as the question and “Canada” as the answer.

Please use these EXACT details or we’ll be unable to accept your payment and your shipment will be delayed.

If you’re unsure about E-transfers, check out our +700 Reviews from our Satisfied & Verified Buyers.

Once your payment is accepted, you’ll receive a confirmation email and your order will be shipped the next business day.

Example E-Transfer:

Shipping

Q1. How long will my delivery take?

All orders are shipped at noon on every weekday. From then, shipping times are generally 2-4 business days. We send tracking numbers with all our orders so you can see the status of your delivery. We do not offer refunds if the package arrives late due to postal issues or Canada Post delays.

Q2. Do you ship to the US/International?

No, we ship only to our fellow Canadians at the moment.

Q3. How do we ship our orders?

All orders are shipped in plain, smell proof packaging via Canada Post Xpresspost with a unique tracking number allowing you to track the progress of your parcel. All orders with a value over $200 will be shipped with a signature required upon delivery.

Q4. How much does shipping cost?

All orders over $99 receive free Xpress Post shipping. For orders under $99, shipping is $15. Please note that this $99 total is after coupon codes & discounts (including assistance) have been applied.

Q5. What happens if my order is marked as ‘Delivered’, but I don’t have my package?

We 100% guarantee your shipment if it is lost or stolen in transit. 

If your tracking number says that the package has been delivered, but you have not received anything, please contact us first. DO NOT CONTACT CANADA POST.

We will open an investigation with Canada Post, and once the package is found to be lost by Canada Post, we are absolutely happy to send you a new order. 

Please note that it is the customer’s responsibility to provide us with a complete address and a valid name. If your package is returned to us because of an incorrect address, we are happy to ship it back to you, but ask that you cover the cost of shipping.

If any problems arise during the shipping of your order, please DO NOT contact Canada Post or open a support ticket with them. If you do this we cannot guarantee your shipment anymore. Instead, please contact us at support@northwellness.ca with any issues and we we’ll do all we can to solve them for you!